Terms of Service

Last Updated: November 6, 2025

Welcome to On the Rocks Gourmet Jams (“Company,” “we,” “our,” or “us”). By using our website www.ontherocksjams.com (the “Site”) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Site

You may use this Site for personal and non-commercial purposes only. You agree not to misuse the Site, attempt to access it in unauthorized ways, or engage in any activity that disrupts the functionality of the Site.

2. Products & Orders

All products are handmade and may vary slightly in flavor, color, or texture. We reserve the right to limit or refuse orders, including in cases of suspected fraud or reselling without permission.

3. Pricing & Payment

All prices are listed in USD and are subject to change without notice. Payment is due at the time of purchase. We accept all major payment methods displayed at checkout.

4. Shipping & Delivery

Processing and shipping times may vary. Once shipped, delivery time is determined by the carrier. We are not responsible for delays, lost packages, or issues caused by shipping carriers. If a shipment issue occurs, please contact us and we will do our best to assist.

5. Refunds & Returns

Due to the nature of food products, we do not accept returns. If you receive a damaged or incorrect order, please contact us within 7 business days of delivery, and we will work with you to find a solution.

6. Allergens & Consumption

Products may contain or come into contact with allergens (including but not limited to: fruit, nuts, gluten, and alcohol-infused ingredients). You are responsible for reviewing product descriptions and ingredients before consuming. We are not liable for allergic reactions or misuse.

7. Intellectual Property

All content on the Site — including logos, product names, photos, videos, and text — is owned by On the Rocks Gourmet Jams and may not be copied, reused, or distributed without written permission.

8. Limitation of Liability

By using this Site and purchasing our products, you agree that On the Rocks Gourmet Jams is not responsible for any damages or losses arising from use of our products, Site, or services, except where prohibited by law.

9. Privacy

We value your privacy. Our collection and use of personal information are outlined in our separate Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page.