Shipping Policy

Thank you for supporting On the Rocks Gourmet Jams! We take pride in crafting our small-batch, alcohol-infused jams and want to make sure your order arrives fresh, safe, and on time.

📦 Processing Time

Orders are typically processed within 3–5 business days (Monday through Friday). During high-volume seasons (holidays, special promotions), processing may take slightly longer. You will receive a confirmation email once your order has shipped.

🚚 Shipping Rates & Delivery Estimates

We currently ship within the United States only. Shipping costs are calculated at checkout based on your location and selected delivery speed.

• Standard Shipping: 3–7 business days

Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.

📍 Shipping Carriers

We primarily ship via USPS and FedEx, depending on the best available rate and delivery window for your area.

📫 Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your jam's journey to your doorstep.

❗Incorrect Addresses

Please double-check your shipping address before placing an order. On the Rocks Gourmet Jams is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

🔁 Lost, Damaged, or Stolen Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We’ll work with you to find a solution, which may include a replacement or store credit. Photos of damage are required for claims.

If you have any questions about your order, feel free to contact us at:
📧 hello@ontherocksjams.com
💌 Or message us on Instagram @ontherocksjams